Refunds are available to patients who:

• Did not complete their consultation due to technical issues or provider absence.
• Canceled 24 hours or more before their appointment.
• Were found ineligible for a medical cannabis recommendation.
• Were charged twice for the same service.

All refund requests must be submitted within 30 days of the original transaction.

Refunds cannot be provided if:

• Your consultation or recommendation has already been completed
• You missed your appointment or canceled it less than 24 hours before.
• You paid state or third-party fees (e.g., MMIC processing, background checks)
• You simply changed your mind after booking

1. Gather Your Information

• Full name used for booking
• Email linked to your account
• Transaction ID or receipt
• Appointment date
• Reason for refund
• Any supporting documents

2. Submit Your Request

• Email: contact@medicalcannabiscardfresno.com
• Phone: 5592344795, Mon to Fri, 9 AM to 6 PM PST

3. Processing

• Refunds are reviewed within 24 to 48 hours
• Approved refunds are issued within 5 to 7 business days

Partial refunds may be considered if:

• Your consultation starts, but cannot be completed due to technical issues
• Platform interruptions prevent full service delivery

Partial refund amounts depend on how much of the consultation was completed.

• Refunds are issued to the original payment method
• All payments are handled securely through encrypted systems
• If your payment method is inactive, our support team will arrange an alternative

• Always review fees, services, and policies before booking
• Contact our support team with any questions regarding refunds
• Refunds are designed to be fair, transparent, and timely